Privacy and Data Policy

This Privacy Policy explains how we collect, use, store and protect information when you use the RTbet Casino website and related services. We take user privacy seriously and handle personal information for purposes connected with operating the service, maintaining accounts and supporting account security.

Information we collect

The information we collect depends on how you use the site and the features you access. It may include information you provide, details generated through your use of the service and records of transactions.

Personal data

Personal data may include your name, contact details, date of birth, address, account username and other information you submit when registering, managing your account or contacting support. If you provide documents or other details during an account review, we may process that information to verify account details and protect the service.

Technical and activity data

When you visit the site, technical information may be recorded, such as your device and browser type, IP address, language settings, access times and pages or features used. We may also collect information about account activity, including login events, preferences and interactions with site functions.

Transactional data

We may keep records related to deposits, withdrawals and other account transactions. These records can include transaction amounts, dates, status and payment-related details needed to process or review activity. We do not describe payment data handling by individual providers here.

How we use information

We use information to create and manage accounts, provide requested services, process transactions, respond to enquiries and maintain accurate account records. Information may also help us identify unusual activity, investigate suspected misuse, secure accounts, troubleshoot technical issues and improve how the site functions.

Data protection and storage

We use safeguards intended to protect information from unauthorised access, loss, alteration or disclosure. Access to personal information is limited to situations where it is needed for service operations, support, security or other relevant business purposes. No method of storage or transmission can be guaranteed to be completely secure.

We retain information for as long as it is needed for the purposes described in this policy, to manage your account, resolve issues or maintain relevant records. Retention periods may depend on the type of information and the circumstances of its use.

Cookies and tracking technologies

Cookies and similar technologies may be used to keep the site working, remember settings, support account sessions and understand site activity. You can manage cookies through your browser settings. If you disable certain cookies, some site functions may not work as intended.

Information sharing

We may share information with third-party providers when they help operate, maintain or secure the service, or support transaction processing and technical functions. Information may also be shared where needed to address security concerns, prevent misuse or respond to a valid request. We do not name individual providers in this policy.

Your privacy rights

You may request access to personal information associated with your account, ask for inaccurate details to be corrected or request deletion of information. The handling of a request may depend on the information involved and whether it is needed for account or service records. To make a privacy request, contact us through the available account or support channels.

Updates to this policy

We may update this Privacy Policy when our information practices change. The latest version will be published on this page. Please review it from time to time to stay informed about how information is handled.